Jambojet has warned customers about a fake Instagram account @JambojetKenya. The fake account has been conning unsuspecting social media users with false offers and miscommunication on Jambojet.
Jambojet’s official social media accounts are as listed below
- Twitter: @FlyJambojet
- Facebook: @FlyJambojet
- Contact centre numbers: +254711024545/073404545/0730804545
- Official email address: reservations@jambojet.com
- Marketing services: marketing@jambojet.com
Last year, launched a new app to allow its customers book tickets, check in and access their boarding pass on their smartphones. This move has helped the Courier to reduce cases of fraud as customers purchase their tickets online.
The app, a Progressive Web App (PWA), is available on both Android and iOS and according to the Jambojet Head of Information Systems Benjamin Collins it will offer convenience to customers while streamlining processes, to save time and help reduce physical touch points.
“Unlike the standard mobile apps or the web, PWAs consume less data and are reliable even in uncertain network conditions. This is part of our commitment to continue offering innovative solutions that are responsive to our customer needs,” Collins said.
Customers can access the PWA on Jambojet website through a mobile device. They will receive a prompt to add the app to the device. A click on the prompt will add the PWA to the homepage of your smartphone or tablet and you will be able to access it at any time. Additionally, customers who use the app will receive notifications of upcoming trips, track their flight status and receive automated updates on any delays or changes to their itinerary.
Instagram users have been reminded disregard any communication that is not from any of the official Jambojet social media channels.