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The Jomo Kenyatta International Airport has been named the 5th best airport in Africa, following the 2014 Airports Council International Service Quality Awards (ASQ). The awards are run by the Airports Council International (ACI).
The award followed after the ACI ASQ survey that covers passengers’ experience at all passenger contact point in about 300 airports worldwide.
ACI ASQ has industry recognition as a world-class benchmarking program that aims to allow airports plan improvements and benchmark their customer services against other airports.
JKIA’s recognition came months after the opening of the airport’s new Terminal 1A; which has improved customer experience.
“The stature of JKIA has grown significantly in recent years with the increased passengers and cargo traffic into and out of the facility. We expect even further growth going forward as more capacity is unlocked by on-going works, which will improve level of service, security and controlled access to meet international standards, thus taking advantage of its strategic location of JKIA to position it as the premier aviation hub of Africa.†Said Kenya Airports Authority’s Managing Director, Ms. Lucy Mbugua.
On-going works at the JKIA include construction of Terminal 2 which should open later in the month.