Safaricom’s mobile network is down in Nairobi East and West and services such as calls, data, M-PESA and Home Fibre are affected.
Customers are also not able to call the customer care numbers.
According to their Twitter account, the issue is being sorted.
Hi Symon, we have a reported network issue in Nairobi East & West impacting mobile voice,mobile data, home fibre and SMS. Apologies for the inconvenience. ^GB
— Safaricom PLC (@SafaricomPLC) November 9, 2018