Glovo opens new technical centre in Kenya to improve service delivery

Motorbike Rider Eliud Castine, Glovo Head of Marketing for Sub-Saharan Africa Priscilla Muhiu and Lillian Wangechi go through the features of the Glovo mobile application
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On demand delivery service Glovo has opened a new technical center in Nairobi, dubbed Glover Center, in a bid to service delivery to customers and riders.

The new technical facility and a second new Glovo operations facility in Westlands are set to create 75 operations jobs directly and help to improve the efficiency of service for Glovo customers and riders. Glovo can now provide faster and localised rider and customer support, and in turn faster deliveries.

“This is a major milestone in Glovo’s expansion in Kenya and for our broader vision of providing unparalleled convenience and customer experience to our users. Our overriding objective is to put our customers first. As we grow we are ensuring that our infrastructure and facilities keep pace,” said William Benthall, Glovo General Manager for Kenya. “We are also really proud that Glovo is creating 75 new jobs in Nairobi as well as major income generating opportunities for our local partners who list their products on the platform: supermarkets, cooking gas, pharmacies, and restaurants ranging from Big Square to Kibanda Express.”

Glovo is a delivery service that allows customers to buy, collect and send any product within the same city at a time. The delivery service uses motorcycles or bodas to deliver goods such as food, medicine, electronics and drinks. It has more than 5.5 million unique users and 16,000 associated partners. Glovo operates in 26 countries, and in 248 cities. In Africa it is available in Kenya, Morocco, Egypt, and Ivory Coast.

In Kenya, Glovo is operational in the following areas;

  • Karen
  • Mombasa Rd up to GM
  • Thika Rd up to Roysambu & Kasarani
  • Kiambu Rd up to Thindigua
  • Limuru Rd up to Ruaka
  • Waiyaki Way up to Mountain View
  • Ngong Rd up to Karen
  • Langáta Rd up to Galleria
  • Eastlands – Nyayo Estate, Tassia, Fedha, KQ Pride Center
  • Kitengela
  • Nakuru
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