Safaricom have announced that their customers will now be able get their full M-PESA statements free of charge via email. Previously such statements were available from Safaricom shops and on their self-care customer portal.
Customers can only get statements of upto 12 months using the service. Those who want statements that cover a longer period will have to go to a Safaricom shop.
Upon registration to the service, Safaricom sends a 6 month M-PESA statement. They will then send a statement every month on the 5th after registration. The M-PESA statements sent are password protected and the password is your ID or passport number.
To access the service customers need to do the following:
1. Dial *234# and Select ‘My M-PESA Information’
Key in the number 2 and press send
2. Select ‘M-PESA Statement’
Key in the number 1 and press send
3. Select ‘Full Statement’
4. Enter your ID or passport number
6. Enter your email address
7. Confirm email address
8. And you are done
If you get the following then you have successfully registered to receive full M-PESA statements via email.
The service is not recognizing emails registered with .ke domains. Safaricom should look into it and fix it.