Airtel Kenya has announced the launch of eSIM (embedded SIM), a digital SIM that enables customers to access same functionality as someone using a physical SIM.

The eSIM service is available on the Airtel network and customers who wish to switch their current physical SIM cards to eSIM. They will need to ensure they have a compatible device by dialling *#06#, obtain the required QR code. They will then be guided through a SIM Swap process by an Airtel customer care personnel.

“With the introduction of eSIM in Kenya, Airtel continues to stay ahead of the curve where innovation is concerned by giving customers much convenience and flexibility while championing technological advancement and creating innovative platforms and opportunities that will make life simple.” said Airtel Africa Group CEO, Segun Ogunsanya during the launch.

“Customer expectations are changing, and we are confident that our customers will quickly move to our eSIM for what it delivers. Mobile users reward digital convenience therefore as a business we shall continue enabling digital transformation to deliver the full customer experience.” said Airtel Kenya’s Managing Director, Ashish Malhotra.

To get an eSIM visit any Airtel shop and our customer care executive will walk you through the process of setting up your eSIM using the QR code.

The eSIM technology was first introduced in Kenya in 2021 by Safaricom.

Airtel Africa is a leading provider of telecommunications and mobile money services, with a presence in 14 countries in Africa, primarily in East Africa and Central and West Africa.