On-demand delivery platform, Glovo, has announced free Glovo Prime services this December for its users in Kenya. The service will offer unlimited deliveries for orders they place at selected stores and restaurants.

Glovo Prime is a subscription service that enables users to pay a monthly fee and get unlimited free deliveries throughout the month. The service can be activated directly from the Glovo app. The subscription will be automatically renewed every 30 days from the day of registration. The card with which the subscription is paid can be changed and users can unsubscribe at their own will. Stores that are applicable for Glovo Prime have a purple Glovo icon highlighted. To subscribe to Glovo Prime, users will use their card. However, they can pay for their orders using other methods like cash on delivery.

Users who are not Glovo Prime subscribers can enjoy the benefits of this service throughout December, free of charge. From January 2021, users can then extend the subscription for Ksh.1,000 on a monthly basis. Free delivery applies for orders exceeding Ksh.1,000.

“We want to provide Glovo users with solutions that are practical and that help them in their daily lives. That’s why this holiday season we want to give back to our users with the Glovo Prime service and offer them the opportunity to test the service for free. This month of testing allows them to try the experience of ordering unlimited, without paying delivery fees,” said Priscilla Muhiu, General Manager, Glovo Kenya.

The following are steps to access Glovo services;

  1. Download (for free) Glovo from Google Play or the App Store and create an account.
  2. Open the app to see what you can order in your area.
  3. Choose a predefined category, use the Anything button or search directly for a product in the search bar.
  4. Once you have placed your order, you can see what stage it is in, and after the courier has picked it up, you can track it in real-time until it reaches you.
  5. On the email used to create your account, you will receive the order confirmation.
  6. During delivery you can contact the Glovo rider for questions or information.
  7. You can pay by card directly in the application, cash and mobile money on delivery.
  8. Give a rating after each order to both the store/restaurant you ordered from and the rider.
  9. After completing the order, you will find the delivery confirmation and delivery details by e-mail.