Telkom Kenya introduces cloud-based voice service for business customers

Telkom Enterprise MD Kris Senanu with Avaya Vice President – Middle East, Africa and Turkey during the launch
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Telkom has announced that it has introduced a new cloud-based fixed voice service dubbed Omniconnect. 

The new service is a PABX system and will include a software and hardware system, powered by global technology company Avaya. Besides making and receiving calls, the service will also offer other features such as conference calls and the ability to integrate with email and the mobile phone.

The service will be subscription based service and will eliminate the need for businesses to make initial capital investment to acquire and maintain the fixed telephone system.

Telkom Enterprise MD., Kris Senanu, said: “This solution will free corporates and SMEs to focus on their core businesses, without being bogged down by the cost of acquiring, running and maintaining this system. This is the future of doing business; enabling them to become more efficient in their operations by simplifying their processes and infrastructure.”

The Telkom Hosted PBX service, Omniconnect, also delivers an advanced level feature set, including web collaboration and video calling.

The service comes in three packages. There are two options for corporates (silver and gold) and one for SMEs. The SME option will offer the customer between five and 20 extensions, and comes with third-party mobile app support, as well as basic phone features (making and receiving calls, holding, transferring, voicemail, and parking/paging). The corporate option, which services a minimum of 20 extensions, provides call recording and ad-hoc video-conferencing on the silver tier. Customers investing in the gold tier will enjoy the same benefits, plus voicemail to email, video calling, web collaboration, Office 365/Outlook integration and conference bridge.

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