We have all seen the conversations on Twitter with the hashtag #MyAlwaysExperience that has been since February where women complained about the quality of the pads that Proctor and Gamble (P&G), the manufacturers of Always pads, distributes in Kenya.
From #MyAlwaysExperience Women are saying 1.Make pads for humid weather 2.Stop scenting pads 3.Stop using a plastic lining it causes rashes, infection and burns the skin 4.Make pads breathable 5.Improve absorbency
About always pads leaking. Whew. Kuna Siku after choir practice pale Mamlaka , I decided to go chill at a friend's place tukingoja supper hapo mamlaka B. I had cream pants on and always pads aibishad me a good one. Heh.
I am a bit disappointed that they do not have wings like Always… but lawd, there’s a significant difference in the level of comfort. That plastic, rubbery feeling of #myalwaysexperience is gone, gone, gone. pic.twitter.com/MZCPA4rNfh
That stay dry cover is the worst! The chaffing, the itching, the burning and subsequent yeast infection are too high a price to pay! The cotton soft cover which has finally made it into the Kenyan market is tolerable and less itchy #MyAlwaysExperience
My Flow is heavy, and always has been the only sanitary that works. Honestly. Lakini that sanitary burns me! Gai. I think this cuts across all women's sizes. However just to be clear my plus size thighs are heavily abused! Honestly. Its horrible.
The Always maxi pad is the only absorbent enough pad in the Kenyan market for heavy bleeders. But it leaves you with rashes that take weeks to heal. During this time walking is a problem, wearing underwear is another problem.
We expect a lot of companies to follow their brands online and see what the consumers are talking about, but nooo. Not P&G. The minute they realized consumers were not happy, they asked their PR agency to do a quick campaign to sanitize the situation. Sometime last year, Always introduced a product in the market that did not match the price of most of their competitors. First of all, the product was affordable. It cost Ksh 50 for a packet of 8 pads. Such a bargain, right? This move came just before Uhuru Kenyatta signed the sanitary pads bill worth Ksh 480M to provide free sanitary pads to school girls. This ‘affordable product’ produced in Egypt was dumped in all retail stores and in shops. No one has ever questioned its quality until now. So fast forward past the complaints. What do the geniuses at Tell Em do? They organize a few female vloggers that they need to do a campaign to make the product look and sound posh. The team of 8 vloggers was taken to Fairmont , all treated to a spa day, make up and a great photoshoot while at the same time promote a shitty product.
There's a concern around Always doing PR after Kenyan women complained about their substandard pads via #MyAlwaysExperince instead of addressing concerns raised. I hope this isn't true because it'd be so sad!!! pic.twitter.com/ki7PQ7lEIY
The Always pad is pathetic. First of all, it does not stick to the panty. Well, you may think there is a way to go over that. As an adult, you can wear tights and you can sort that small issue until you need to change. Now imagine a school girl wearing a dress. A pad that does not hold to the panty will fold at the edged, make the girl uncomfortable and will eventually fall off. Imagine that.
The pad has a strong smell. Believe me, it is not the natural smell of the raw materials. It is chemicals that get into direct contact with your private parts. It smells even worse when in contact with blood. The pad is made of a nylon/plastic material. It burns. It causes rashes that take weeks to heal.
All these complaints were expressed by a Twitter thread by Scheaffer. Did P&G consider these? No! Why do companies like P&G think they can dump all the reject products to Kenya and think they can get away with it? Is anyone holding them accountable? Can we start by holding them accountable and remove these products from the shelves?
When a customer asked about the quality of their product in Kenya, their responses were unsatisfactory at best.
Always Kenya responded to my comments on Instagram about their products. However, my DM and contacts won't help. Complaints from women are already on the public domain such as #MyAlwaysExperience Let them follow up on those. pic.twitter.com/Zv22J7rf20
Wait a minute, why am I getting almost robotic responses from the influencers I followed up with? "I have used always products since I was 12 or in class 7 etc" "I have never experienced this" "my experience is different" BUT "I have sent your feedback to the company." OMG! pic.twitter.com/6P4H9idrSL