On demand taxi platform, Bolt, has launched Bolt Comfort, a premium taxi service designed to offer comfort and space at a higher price. Bolt Comfort will feature newer-model vehicles, 2016 and above, mandatory air-conditioning, and access to top-rated drivers (4.8+ rating).
“Keeping our services affordable remains central to how we operate at Bolt,” said Dimmy Kanyankole, General Manager for Bolt Kenya and Tanzania. “With Bolt Comfort, we’re building on that foundation by offering a premium, yet accessible, option for riders seeking a higher level of service. Our research shows a strong appetite among corporate and middle-income passengers for ride options that offer comfort, reliability, and professionalism. Bolt Comfort is designed to meet exactly that demand.”
The service will be initially available in high-demand areas within Nairobi and its environs. They include Nairobi CBD, Westlands, Kilimani, and Jomo Kenyatta International Airport (JKIA), with estimated pickup times of under 5 minutes. Bolt plans to expand the category citywide, extending to Kiambu County by December 2025, with a target fleet size of 1,000+ Comfort vehicles.
Unlike Standard rides, where amenities like air conditioning are not guaranteed, Comfort mandates it, alongside regular third-party vehicle inspections every six months via AutoExpress. Drivers enrolled in the Comfort category benefit from improved earning potential through higher fare rates, and only those with a strong performance record (rating of 4.8+) qualify.
“We’re building a platform where both a university student and a company executive can find the right transport option to fit their needs and budget,” added Kanyankole. “That’s how we grow with the market, by being inclusive, responsive, and forward-thinking.”
Bolt Comfort is now available in the Bolt app.