Safaricom Home Fibre service provides Internet via fibre to homes all over the country in Kenya.
It is available in Nairobi, Nakuru, Mombasa, Kisumu, Eldoret, Thika, Bungoma, Kitale, Nyeri and Nanyuki among other towns. In Nairobi, the service is available in Nyayo Estate, Imara Daima, South B, Langata Estate, Ongata Rongai, Kiambu Road, Ruaka, Runda, Parklands, Westlands, Kileleshwa, Mountain View, Kinoo and Kikuyu among other estates.
The Safaricom Home Fibre service has two plans:
- Safaricom Home Fibre – Fibre Internet only
- Safaricom Home Fibre Plus – Fibre Internet, mobile calls, mobile data, and SMS
The Safaricom Home Fibre Packages for 2022 are listed below:
Safaricom Home Fibre Prices for 2022
| Package | FIBRE SPEEDS | MONTHLY COST | FAIR USAGE POLICY (FUP) LIMIT | SPEEDS AFTER FAIR USAGE | SECURE NET (AT NO COST) |
| Bronze | 8mbps | Ksh. 2,999 | 500GB | 1mbps | N/A |
| Silver | 20Mbps | Ksh. 4,100 | 1000GB | 3Mbps | N/A |
| Gold | 40Mbps | Ksh. 6,299 | 1000GB | 3Mbps | Included |
| Diamond | 100Mbps | Ksh. 12,499 | 1000GB | 3Mbps | Included |
Safaricom Home Fibre Plus prices for 2022
The following Internet Plus options are available alongside your preferred Fibre packages.
| Price | Minutes | Data | SMS | |
| Internet Plus | Kshs. 1,050 | 400 | 5GB | Unlimited |
The Internet plus resources (mobile data, voice minutes and unlimited SMS) are valid for 30 days after which they will expire and not be available for use. The validity of the Fibre Plus resources will be the same as that of the linked Fibre package.
The Internet Plus resources will be allocated to the Fibre service registered Safaricom number. The customer can opt to provide a different Safaricom number to which all the Internet Plus resources will be allocated.
Others
- Installation is Ksh. 3,000.00 for a new connection. If you do not carry your router when relocating, you will be charged Ksh. 6,500 as a replacement fee for the router.
- The Safaricom Home Fibre plans are subject to a Fair Usage Policy with usage limits and throttle speeds as indicated in the table above. Upon reaching the Fair Usage limit for the package, the speeds will be throttled to 1Mbps for Bronze plans and 3Mbps for Silver, Gold and Diamond plans for the remainder of the validity period of the subscription.
- The Gold and Diamond packages will include Securenet service offering parental control and anti-malware protection. Bronze and Silver packages will need to purchase Securenet service separately.
- The Internet Plus Unlimited SMS resources are subject to a Fair Usage Policy.
- Customer care is accessible via 400 (customers only).
- Safaricom Home Fibre customers can also access home insurance in a partnership with Jubilee Insurance.