Kenyans generally have a love for free things, it is just that they lack an opportunity to land their hands on such. This was very evident when the Safaricom data billing system suffered a technical fault. The fault allowed subscribers to redeem data bundles for free using Bonga Points which is a customer loyalty reward scheme.
Peeps were able to get the free data and minutes when they used the USSD menu for data *544# which enabled them to get free data bundles via the Platinum menu using ‘free’ bonga points.
The telco after realizing that their system had a glitch, first disabled the Platinum Services on the *544# USSD code. Thereafter they started recovering the data that had been acquired illegally must to the surprise of the beneficiaries.
I had 66gb.. Safcom have recovered the@ all.. All I was getting was msgs za kuRenew sms kumbe bundles zinakuwa recovered 😂😂😂👏🏾 pic.twitter.com/5F0PAdcnxJ
A story had started going around that the telco would recover the misappropriated data from people Mpesa balances. However, the telco clarified that they will recover the same from future data purchases and not from Mpesa.
I really don’t know why people assumed that the telco would not take action to recover the stolen data being that it was such an embarrassing situation for them not to mention the financial loss.