Safaricom activates VoLTE on its network; it will improve voice call quality


Safaricom has launched launched voice and video calls over its 4G network, popularly known as Voicer over LTE (VoLTE) and Video over LTE (ViLTE). The services are immediately available countrywide to any Safaricom customer with a VoLTE-supporting 4G device and a 4G enabled SIM Card, and will be offered at no additional cost compared to standard calls.

VoLTE offers a richer calling experience and clearer calls achieving High Definition voice quality. This is due to the ability of 4G networks to support a higher data capacity which in turn can carry up to three times more data per call compared to 3G networks and six times more compared to 2G networks.  VoLTE also eliminates background noise, background jitter and other distortions that are characteristic of older calling technologies.

Customers on VoLTE will also enjoy the ability to simultaneously make calls and browse at 4G speeds. Previously, customers on 4G saw their data sessions slow down to 3G speeds when on calls. Due to its design, 3G technology typically results in slower speeds for the duration of a call as the older technology carries both voice and data traffic on the same channel, hence reducing the amount and speed of data that can be carried during a call.

Calls on VoLTE can be distinguished by the “HD Calling” symbol which appears when a VoLTE call is in progress. Customers can also tell when they are on VoLTE by the “VoLTE” symbol in their status bars. The technology also allows a customer to switch between voice and video calls during a VoLTE call, though video calls will only be possible if both the caller’s and receiver’s device support the technology. Through the service, Safaricom is looking to meet rising demand for video calling which is being driven by increasing data and smartphone usage.

Sylvia Mulinge, Chief Customer Officer, Safaricom, had this to say, “Today, we are proud to introduce the latest calling technology across the country which will enable Kenyans make voice and video calls over 4G. Beyond crystal clear voice calls, VoLTE further empowers our customers to better connect with families, friends and at work with high-quality video calling at no extra cost. Any Kenyan now has the freedom to make crystal clear calls and to make and receive clear video calls wherever they may be, on our 4G network.”


VoLTE and ViLTE Capable devices

Neon Ray, Neon Nova, Neon Lite, Neon Plus Samsung S10, S10E and S10+ Samsung Note 8 and Note 9
Samsung S9 and S9+ Samsung S8 and S8+ Samsung S7 and S7 Edge
Samsung A9 2018, A7 2018, A8+, A6+ Samsung J8, J6+, J6, J4+, J4 Samsung A2 Core, A10, A20, A30, A50, A70, A80
Huawei Mate 10, Mate 10 Pro, Mate 20, Mate 20 Pro Huawei Y5 lite, Y5 2019, Y6 2019, Y7 2019 Huawei P30, P30 Lite, P 30 Pro, P 20, P 20 Lite, P 20 Pro
Nokia 3.1, Nokia 3.1 Pro, Nokia 4.1, Nokia 4.1 Pro Nokia 5.1, Nokia 5.1 Pro
Nokia 6.1, Nokia 6.1 pro Nokia 7.1, Nokia 7.1 Pro Itel A23s
Nokia 8.1 Tecno Cammon 11


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