Carrefour has launched its self-checkout service at The Hub Karen branch. The new service allows customers to shop and complete purchases without needing the assistance of cashiers at the cash counter. This in turn saves them time and helps customers avoid inconveniences caused by long queues.
The introduction at The Hub marks the retailer’s third store in the country to offer the service. This follows two successful launches at the Westgate Shopping Mall and the Village Market branches.
To access the service, customers can click Start on the self-checkout counter’s digital screen, scan their items using the barcode reader and complete the purchase by tapping on Finish & Pay. The self-checkout lane accepts cashless payment options including MPESA, debit or credit cards, and MyCLUB loyalty points for even greater flexibility.
The service will be utilized by customers shopping less than 15 items. Currently, the retailer boasts 19 stores countrywide, with 15 located in Nairobi while Kisumu and Mombasa are home to two stores each.
According to the 2019 Grand View Research report, the demand for self-checkout systems is expected to increase with a Compound Annual Growth Rate (CAGR) of 13.3% in marketplace value between 2020 and 2027. As customers preferences keep evolving, Carrefour has dedicated itself to making retail firsts happen in Kenya by observing, analyzing and driving trends.