DHL Express Sub-Saharan Africa has launched pocket-sized, all-touch computers that capitalize on the latest technological advancements and ensure customers on the continent benefit from increased visibility and an enhanced experience. The TC55 scanners operate on an Android platform and in addition to ease of use, they also have built-in location services and GPS navigation capabilities.
This was prompted by the rise of e-commerce and increased competition which are driving the demand for real-time supply chain visibility. According to Oliver Facey, Vice President of Operations for DHL Express Sub-Saharan Africa, supply chain operators should increasingly invest in transportation management systems and solutions to improve the quality, speed and precision of service.
He further stated that the new technology increases the speed at which DHL can process shipments at both customer locations and DHL facilities. It also empowers their frontline employees with access to real-time shipment information which will assist them with workload management. According to Facey, these computers are unlike consumer-grade counterparts in that they have integrated data-capture capabilities and are also built to endure the wear and tear of industrial environments.
For DHL customers the Tc55 scanners will offer real-time shipment visibility, enhanced electronic proof of delivery, and on-time billing.
DHL Express has introduced 400 TC55 units in four of their largest markets in Sub-Saharan Africa: South Africa, Nigeria, Kenya and Mauritius. Further deployment to their top 20 markets across the region will take place in the coming months.