Safaricom Home Fibre service provides Internet via fibre to homes all over the country in Kenya.
It is available in Nairobi, Nakuru, Mombasa, Kisumu, Eldoret, Thika, Bungoma, Kitale, Nyeri and Nanyuki among other towns. In Nairobi, the service is available in Nyayo Estate, Imara Daima, South B, Langata Estate, Ongata Rongai, Kiambu Road, Ruaka, Runda, Parklands, Westlands, Kileleshwa, Mountain View, Kinoo and Kikuyu among other estates.
Here is everything you need to know about Safaricom Home Fibre:
1. Plans
The Safaricom Home Fibre service has two plans:
- Safaricom Home Fibre – Fibre Internet only
- Safaricom Home Fibre Plus – Fibre Internet, mobile calls, mobile data, and SMS
2. Signing up for the service
To sign up for the service, just dial *400# and select Get Safaricom Home Fibre and follow the steps. You will get a call back from Safaricom within 24 hours.
If the Safaricom Home Fibre service is in your area, you should be connected after they get in touch with you. They will also need the following from you;
- Filled application form
- Copy of ID or valid passport
- Customer Account No. issued by Safaricom
- Payment Confirmation
3. Safaricom Home Fibre Prices and packages
Safaricom Home Fibre Prices for 2021
| Package | FIBRE SPEEDS | MONTHLY COST | FAIR USAGE POLICY (FUP) LIMIT | SPEEDS AFTER FAIR USAGE | SECURE NET (AT NO COST) |
| Bronze | 8mbps | Ksh. 2,999 | 500GB | 1mbps | N/A |
| Silver | 20Mbps | Ksh. 4,100 | 1000GB | 3Mbps | N/A |
| Gold | 40Mbps | Ksh. 6,299 | 1000GB | 3Mbps | Included |
| Diamond | 100Mbps | Ksh. 12,499 | 1000GB | 3Mbps | Included |
Safaricom Home Fibre Plus prices for 2021
| Package | FIBRE SPEEDS | MOBILE RESOURCES | MONTHLY COST | FAIR USAGE POLICY (FUP) LIMIT | SPEEDS AFTER FAIR USAGE | SECURE NET (AT NO COST) |
| Bronze Plus | 8mbps | 5GB + 400 Minutes + Unlimited SMS | Ksh. 4,049 | 500GB | 1mbps | N/A |
| Silver Plus | 20Mbps | 5GB + 400 Minutes + Unlimited SMS | Ksh. 5,150 | 1000GB | 3Mbps | N/A |
| Gold Plus | 40Mbps | 5GB + 400 Minutes + Unlimited SMS | Ksh. 7,349 | 1000GB | 3Mbps | Included |
| Diamond Plus | 100Mbps | 5GB + 400 Minutes + Unlimited SMS | Ksh. 13,549 | 1000GB | 3Mbps | Included |
4. How to pay for Safaricom Home Fibre
Once you are a Safaricom Home Fibre customer, you can pay for your subscription in the following ways.
a. USSD
- Dial *400#
- Select Manage Your Subscriptions (2)
- Select your Fibre package i.e. Fibre only or Fibre Plus
- Select My existing Account (2)
- Select subscription (1)
- Select Account
- Confirm the subscription and complete payment via M-Pesa
b. M-Pesa
Use M-Pesa PayBill Number 150501 and then use your Safaricom Home Fibre account number under the account number section.
c. MySafaricom App
You can also pay your Safaricom Home Fibre via the MySafaricom app. The Safaricom Home Fibre payment feature is under Bill Manager within M-Pesa.
To pay just, input your account number.
4. Bonga Points
You can pay for Safaricom Home fibre using Bonga points. To pay, dial *400#, select manage subscriptions, select account then select renew subscription, and select the account no that you are renewing, then bonga points.
You will then confirm payment and input your service PIN. A confirmation SMS will then be sent to your number confirming your successful payment.
5. Others
- Installation is Ksh. 3,000.00 for a new connection. If you do not carry your router when relocating, you will be charged Ksh. 6,500 as a replacement fee for the router.
- The Safaricom Home Fibre plans are subject to a Fair Usage Policy with usage limits and throttle speeds as indicated in the table above. Upon reaching the Fair Usage limit for the package, the speeds will be throttled to 1Mbps for Bronze plans and 3Mbps for Silver, Gold and Diamond plans for the remainder of the validity period of the subscription.
- The Gold and Diamond packages will include Securenet service offering parental control and anti-malware protection. Bronze and Silver packages will need to purchase Securenet service separately.
- Customer care is accessible via 400 (customers only).
- Safaricom Home Fibre customers can also access home insurance in a partnership with Jubilee Insurance.