Safaricom has launched a new service for M-Pesa customers where they will now be able to send money worldwide through Western Union.
M-Pesa will be able to send money for pick up at more than 500,000 Western Union agent locations and also directly into bank accounts in selected countries. Countries that are available for direct bank deposits include United Arab Emirates, the United Kingdom, and Germany with more countries in the pipeline in the coming weeks.
The charges for sending money under the new service are as follows:
| Min | Max | Tariff (KES) |
| 100 | 5000 | 100 |
| 5001 | 15000 | 250 |
| 15001 | 35000 | 350 |
| 35001 | 70000 | 500 |
Safaricom has also announced that it is bringing its International Money Transfer business, both incoming and outgoing, under a new service called M-Pesa Global. Other than Western Union, other M-Pesa Global partners include PayPal, World Remit, HomeSend among others.
To access the M-Pesa Global service, customers should dial *840# & follow instructions or select “M-PESA Global” under the M-PESA menu on the mySafaricomApp.