Eight Huduma Centres in various parts of the country have extended their working hours. This change has happened in the following centres; Nairobi, Kisumu, Mombasa, Meru, Eldoret, Machakos, Nakuru and Nyeri that will now operate from 6.30 a.m. to 7.30 p.m. from Monday to Friday. This is because of the increment in numbers of customers in the centres seeking government services. The government has in the past extended working hours at the GPO and City Square Huduma centres in Nairobi too.

Huduma Centres located in the cities are the most affected when it comes to the extended working hours due to the high population in urban areas resulting to a high demand for the services.

It will now mean that citizens within rural set up can get our services at their convenient time. It was a bit tight in the past.

Previously, the eight Huduma centres were operating from 8 a.m. to 5 p.m. The centres are not opened for business to members of the public during the weekends and public holidays.

The latest extension comes a few months after network failure left thousands of Huduma customers were unable to access key services countrywide, including registration of companies and processing of birth certificates.

Huduma Kenya Programme is a Kenya Vision 2030 flagship project that was launched by President Uhuru Kenyatta in 2013. The Nairobi one which is situated in the CBD at Teleposta Building was the first one to be launched in 2013. The government of Kenya launched the Huduma Kenya to enable efficiency in Pubic service delivery. Other objectives of the Huduma Kenya programme is to save time, curtail corruption, and minimize the costs of service delivery.

Huduma Kenya services are available through five integrated platforms: Huduma Center, Online e-huduma portal, m-huduma (for mobile phones), Huduma call centers and multi-channel huduma payment gateway. Huduma Centers act as a one-stop shop where Kenyans can access multiple government services. The government scaled up the reach of the Huduma services by introducing the Huduma Mashinani services targeting each sub-county.