Despite the Standard Gauge Railway (SGR), making travel to and from Mombasa easier and faster, booking a ticket on the train has been as elusive as trying to catch a chicken that’s your dinner.
Currently, there are only two ways that you can book a ticket. The first is by physically showing up to the station or by the very cumbersome process that involves calling their customer care number, reserving a ticket and paying via M-Pesa. But then, their customer care number doesn’t always go through so you still have to physically go to the train station to buy a ticket. On top of that,the ticket format is quite vague as it doesn’t show the name and ID number of the ticket holder
Imagine if you had to physically go to JKIA a few days before your trip to buy a ticket. That’s how ridiculous this SGR thing is.
Some Kenyans took advantage of the disorganized process and started offering a unique service where they buy and book the ticket for you and deliver it to your doorstep. The idea is great, but these services aren’t regulated and this where it becomes a travesty. The brokers buy tickets early and in bulk which inadvertently creates a shortage then re-sell the tickets at very inflated prices.
@Angelamukii I baffled by the experience last week. Tickets for Sat on sale from Wed only but sold out by 8am Wed ?!?!?!!!!